Responsible Organizations: Are they Relevant?
In the wake of continuing corporate scandal there is renewed discussion of ethics - the codes of right and wrong. This discussion should not be discounted but it falls short of the responsibility discussion. We can judge whether a crooked executive cooked the books; assessing his or her social responsibility to those who don't appear in the news is a deeper issue. In years past and even today, corporate polluters and sweat shop owners galvanized civic cries for responsibility - but in the thick of complex financial transactions, how do we call for responsible organizations? In the absence of easily observed transgressions, is organizational responsibility still relevant?
Organizations foster responsibility by encouraging authentic behavior at every level. Authentic behavior requires articulation and communication of values. Leaders need to distill essential values from the vast reservoirs of platitudes. Values require choices. Choices require inclusion and exclusion. Leaders set an example with by engaging with others authentically. Our choices create meaningful responsibility.
Responsibility means engagement with community. Responsible organizations extend their boundaries beyond customers, suppliers, and shareholders to include the communities they serve. Boundaries aren't managed by erecting fences around organizational perimeters but are managed by inviting, creating, and sustaining listening guideposts.
Responsible organizations are characterized by their commitment to diversity. Diversity extends long-term interests and promotes social responsibility. Organizations that are in the game of business and service recognize their responsibility to others and chart courses to create success through responsibility.